All Korenix products are compliant with specific industrial standards from design, validation to manufacturing. Product series warranty are guaranteed to Korenix valued customers as the table below.
*Note: Warranty exception please refer to the product datasheet or the <Exception list>.
Accessory
- Power Supply: 3 years
- SFP: 1 year
- Antenna: 1 year
*Note: Warranty starts from Korenix invoice date
If your Korenix product needs service or repair, please contact our Korenix's Returned Merchandise Authorization (RMA) center. rma@korenix.com
RMA Process Flow
Step 1: Notify Korenix and obtain RMA number(s)
Step 2: Return product to RMA center with a
RMA Request Form and mark the RMA number on the package
Step 3: Trouble shoot and customer communication
Step 4: Receive or disposition repaired product along with a RMA report
Note: Before sending your product, a RMA number will be needed for your
RMA Request Form by e-mail.
Our staff will be very delighted to serving you.
Korenix RMA Service
RMA Request Form
Email:
korenix.rma@beijerelectronics.com
Phone: +886 2 2218 3600