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Customer Information |
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Company |
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Korenix Distributor |
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Name |
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Telephone |
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Fax |
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Email |
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Department |
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If Other, please specify |
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Position |
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Customer Satisfaction Survey |
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1. Product Design Quality |
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Most used products |
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Product reliability/Product life span |
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Ease of installation/setup/operations |
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Quality of the product manual |
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Product's market relevance |
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Comments |
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2. Sales Force |
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Efficiency in replying |
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Ability to provide solutions/suggestions |
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Service attitude |
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Comments |
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3. Customer Service |
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Efficiency in replying to technical queries |
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Ability to provide solutions / suggestions |
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Ability to deal with extraordinary situations |
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Service attitude |
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Efficiency in repairing |
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Repair quality |
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Comments |
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4. Delivery |
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Product packing and protection |
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Efficiency in delivering |
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Comments |
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